Yesterday I took a little walk and wound up in a coffee shop, thinking a cup of coffee and a cookie would be nice, even if I was sure it would be overpriced. That's just the way it goes. The place was nice, kind of old-fashioned looking, lots of that prerequisite for downtown hipster dining--exposed brick. Two young ladies behind the counter were chatting idly. I asked for a cup of coffee and a certain type of cookie. I was handed the cookie on a plate and the self-serve coffee cart was pointed out to me.
I got a cup of coffee--and I mean a "cup." As in, a small traditional coffee cup barely capable of containing one generous slosh of coffee. I sat down, ate the cookie, drank the coffee. As I rose to leave, I noticed a sign on another cart by the wall that read, "Please help us by clearing your own dishes."
Feeling rebellious, I left without doing so. My reasoning was that I had added a tip to the debit card screen--there were instructions there to guide me: 20%=GREAT service. 15% GOOD service, 10% adequate service, or something like that. The amount wasn't actually calculated for me. At the time, I thought, well, I'll go with 15%, which is my default tip anyway. So, I tipped about a dollar for basically being handed a cookie and told where the coffee was, and then asked to clean up after myself.
I don't care. I understand that the two young ladies were probably being underpaid and tipping is more or less built into this particular economy. It's just that it doesn't really make sense.
I didn't plan this, but it so happens that later I was looking at Google maps and I saw the coffeeshop and decided to read the reviews. The usual. A handful of effusive, breathless 5-star descriptions, a bunch of 4-star, a handful of 1 or 2 star, these being cases where the customer asked for a Big Mac and was told they would have to go to McDonalds, and other stuff like that.
I decided to write a review. I was very generous, but I did mention the tip business. This is just because I feel the tide turning on this and I wanted to raise the volume a little bit. Food industry workers need to be paid more. This is obvious by the number of help wanted signs you see everywhere. But, workers should be able to make a living without relying on something as random as customer tipping, where they are penalized when business is slow, or penalized when the kitchen is slow and customers get upset--all these things, and more, are unfair.
Am I wrong here? Of course I am.

